Returns And Refund Policy

RETURNS AND REFUND POLICY

Please refer to our Terms & Conditions for full information on returns.

The Rare Whisky Shop may provide an exchange, refund or a gift card for any faulty or defective products, or if products are different as detailed on our website.

If upon receipt of your bottle you are not satisfied, you must notify us in writing within 7 working days from the date of your order. We will only refund the delivery charge if the item was delivered incorrectly, or the item was damaged in transit.

Any returned goods must reach us within 14 days of placing your order. The bottle must be unopened, sealed and in good condition, and returned in the original packaging. The customer is responsible for the cost of returning the goods to us. You are also responsible for arranging and insuring the return shipment. We may claim against you in the event of damage or loss. The Rare Whisky Shop shall not be responsible for any loss or damage in transit of the returned goods.

We take great time and care when packaging your bottle so it reaches you in great condition. From time to time a package may be damaged in transit. Upon receiving your shipment, you should carefully inspect it to ensure that the product is intact and as described. At point of delivery you must inform the courier of any breakages, damages or leakage, otherwise we cannot hold them responsible for the claim. In this instance the parcel should be rejected and ask the courier to return to sender. We cannot consider any claims for breakages or damages unless this information is clearly stated on the courier’s delivery documentation.

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